Account, Wallet and Access Records
We keep the data you give us when you open an account: your name, mobile number, date of birth and the wallet number tied to your bKash, Nagad or Rocket deposit. We also record the transaction reference each rail returns so a cashier can match a
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payment to your account wallet without asking you for screenshots. Beyond that, our systems log what any operator would need to run a fair lobby. That means the device and browser you sign in from, the times you access the account, the games you open such
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as Roulette Royale or Crash Ignition, and the sports markets you view. We do not ask for your wallet PIN, your bKash or Nagad password, or any one-time code sent to your phone. If somebody asks for those in our name, it is not us. How
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long we hold a record depends on what it is and on the laws that apply where you live. Transaction records sit longer than browsing logs because payment disputes and audits need them. Access to your eligibility and account remains subject to your local law and
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eligible regions, and where a rule in your area requires us to delete or restrict something, we follow that rule over our own retention preference.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.